WCL are experts in change, designing and implementing successful change initiatives in the Public, Private and Voluntary sectors
~ We are working with over 50 organisations on innovative shared services models
We are helping blue chip Financial Services and Auto businesses improve their customer management and service delivery
~ "WCL is assured of our continued custom after such excellent service."
"I would highly recommend WCL because of the quality of your people, your focus on delivery and your approach to getting the job done."
"Your expert's professionalism and clarity have made her an invaluable sounding board as the project has developed."
"Her capacity to act as a critical friend has been her greatest strength, as she has been able to offer challenge and support in equal measure." ~
"I would recommend WCL to colleagues, especially where a 'new look' or 'fresh' approach is required and to help drive change in a short time period." ~
"The strategy room and WCL-facilitated sessions helped inform our strategy, which had good buy-in with key stakeholders."
"Following WCL's support to the strategic team, the revised strategy and purpose was launched successfully."
"We liked that we were able to get to use your expert resource quickly and easily."
~ "The WCL change manager has become a well-respected subject-matter expert and a voice of reason in the organisation."
"We're extremely happy with the work you did for us and the way you worked with us." ~
"If we hadn't brought you in we'd have signficant problems delivering a project worth more than £31 million and wouldn't be on track to begin work in time." ~
"Your person was a human dynamo of enthusiasm, can-do, make-happen, engage and deliver." ~
"Outstanding. The WCL change manager exceeded her objectives." ~ "A role model, coach and mentor for the business as well as for individuals... We would not want to use another advisor." ~
"WCL calmly rearranged and ran probably the best and most motivational development day the division has ever run." ~
"The highlight of this week was undoubtedly the away day. You did an excellent job and I found the work-style session very insightful."
"The workshop skills session was really useful and gave us the opportunity to practise those skills in a (mainly…) friendly environment." ~
"Once the business-case process was done and approved, identifying and matching WCL experts to projects has been very quick." ~
"WCL was an asset to the strategy-development process and integrated well into the team." ~
"Your facilitative and engaging approach was well received by those you worked with." ~
"The WCL change manager exceeded expectations. He put in place light-touch but effective plans and systems, through which we can monitor resource needs and drill down on issues." ~
"You made a really significant impact just when we needed it." ~
"Your expert is diligent in his workings and is also very people-centric, which is wonderful." ~
"I was particularly impressed by the specialist knowledge and skills we were able to access when designing a new call-centre function." ~
"WCL is an extremely efficient and professional outfit – one of the best I've come across ... praise indeed." ~ "The presentation was concise, to the point and appropriately tailored to the audience. The delivery was professional and engaging." ~
"We would rate WCL’s performance as excellent." ~
"Best delivery to date, in terms of process, balance between interviews and on-site visits, as well as final presentation and delivery to the executive committee." ~
"We are now confident we are on track... We are better equipped to manage the project and the difficult relationships with our delivery partners."
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Head Office address: 83 Victoria Street, London, SW1H 0HW |