The economic downturn and the new government's CSR have created new challenges and imperatives in the public, private and voluntary sectors.
Public sector imperatives remain around making services more efficient, more customer focused and delivering improved outcomes, while at the same time securing better value for the taxpayer.
We have extensive experience of enabling local government clients to do things better, faster and more cost-effectively. Our expertise has grown over the years, spanning complex programme and change management, organisational design, development and implementation of communications strategies. This includes stakeholder engagement, so that there is consistency of message about the objectives to be achieved, and so that they can be achieved more rapidly.
More recently we've developed effective tools for:
- customer experience improvement
- workforce mapping
- workforce planning
- effective data management
- performance improvement.
These tools help senior managers resource service development and commissioning properly. They also prompt senior managers to:
- move resources to emerging priorities
- focus on underperforming areas, and
- rationalise and streamline wherever possible.
The aim is to have better, more accessible services for users and to achieve overall cost efficiencies.
Politicians and managers alike are keen to innovate, giving public-sector employees a greater stake in delivery. There will be an ever-increasing focus on the citizen being an intelligent customer of public services. Local authorities themselves need to be intelligent customers when making procurement decisions.
We can support local government to do all these things, working directly within the client's team, ensuring adequate coaching and knowledge transfer so that change can be implemented effectively beyond our tenure.
We can help with:
For more information, please contact Neil Watkins.