BUPA’s Group Technology Information Systems (GTIS) department have been developing new programme governance procedures, including new approaches to risk management, progress monitoring and reporting. BUPA is sector leading international healthcare organisation, with multiple geographical locations and a number of independently successful business units. For GTIS, getting these independent business units to take up and implement new programme arrangements was proving challenging.
WCL use a ‘high-engagement’ programme approach, involving key stakeholders and opinion formers at all stages of the process in order to better ensure buy-in and therefore success. WCL delivered a number of group presentations and workshops, bringing a fresh and innovative style of facilitation skills that were new to the participants. This significantly increased the impact of the sessions and subsequent buy-in from the participants. In addition, we used staff with high levels of interpersonal skills to meet with key people in the business units one-to-one in order to convince them of the benefits of the new approach.
The new programme approach is being rolled out successfully in the business units worked with to date, improving the capability maturity of individual users and business units. This is increasing the visibility of programmes across BUPA at the same time as reducing risk and improving the likelihood of successful programme delivery.
Neil Watkins, 21/09/2011