Why it matters

Delivering improvements in Public Services is a challenging and complex undertaking. It requires changes in behaviour and working practices at all levels in a ‘delivery chain'.

Having a view of your delivery chain(s), the processes involved, knowledge of workforce taxonomy and issues, and the interactions between the organisations is the first key step to prioritising efforts and resources into making the necessary improvements to ensure you deliver your objectives and outcomes

Developing policy in Whitehall is important, but how do you ensure the delivery chain delivers what is required to users and citizens when it is needed? Delivery Chains can be complex, involving many organisations and people, including: Central Government Departments; National bodies (e.g. Non-Departmental Public Bodies); Regional Government; Local Government; front line professionals delivering services; and citizens who are users of services.

Key challenges

Today's delivery challenges include:

• Changing the behaviours of people at all levels in a delivery chain to improve outcomes for citizens
• Understanding the drivers, incentives, levers and communications required to drive those changes

How WCL can help

WCL has a specialist delivery practice area with three core service components: Analysis helps clients to understand who and what is involved; Optimisation drives efficiency, effectiveness, and engagement; and Management to ensure delivery of outcome:

Turning policy into world class delivery through efficiency, effectiveness and engagement

Delivery Chain Assessment		Delivery Chain Optimisation		Delivery Chain Management
Health Checks Mapping Analysis Accelerated Assessment Optimisation Scoping		Process Change Implementation Time Based Improvement Performance Frameworks Stakeholder Engagement		Pilots Interventions Delivering Outcomes Benefits Realisation