Why it matters
Our delivery propositions help companies who need to deliver more efficiently. Whether the driver is value for money for the customer or having to do more for less, our propositions work. The main barriers to efficient delivery are inefficient processes, lack of knowledge of the wider delivery chain or system, and poor IT integration and governance. We work with our clients to improve their delivery by focusing on Lean Working, IT Delivery, and Delivery Chain Management.
World Class Delivery through Efficiency, Alignment and Engagement
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Lean
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IT Delivery
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Delivery Chain Management
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Lean Working Assessment
Lean Transition
Rapid Improvement
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Strategy Alignment
fdfdfdf Governance
Implementation
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Delivery Chain Analysis
Business Process Improvement
Benefits Realisation
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Lean working goes beyond the traditional lean methodology. It identifies whether processes add value, removing processes and time that do not add value, bringing suppliers 'closer' to customers, reducing cost while improving responsiveness and risk management. We also help some clients with intensive bursts of support, helping them identify their delivery issues, understand the causes of problems, prioritise, create an action plan and implement changes in a few weeks.
IT delivery covers Strategy Alignment, IT governance, and IT implementation. Strategy Alignment is about evaluating whether the IT strategy is supporting and enabling the business. IT Governance goes beyond IT management. IT governance is a strategic management system used to get a higher return on investment. Our IT governance approach aims to align IT investments and priorities more closely with the business objectives, to ensure that IT delivers on its plans, budgets and commitments, and to improve IT organisational performance and compliance. IT Implementation addresses full life cycle systems implementation around CRM, ERP and bespoke IT requirements.
Delivery Chain Management helps organisations that work together in a delivery chain to work together more effectively to deliver their service or product. Delivery chain analysis identifies what the delivery system is for a given service or product. Business process improvement focuses on changing the delivery system. Benefits realisation closes the loop by providing relevant evaluation mechanisms and performance management to ensure that the delivery chain performs as required.
Key challenges
Today's delivery challenges include:
Reducing cost while maintaining customer satisfaction
Improving response times
Understanding the impact of your delivery chain/system on how you achieve your targets
Changing the behaviours of people at all levels in a delivery chain to improve the desired outcomes
Understanding what is involved in delivery, including working practices, people and interactions between all the people, teams and organisations involved
Ensuring that IT and data/information management supports strategic objectives
How WCL can help
We can help you to:
Make your business, service or set of business processes more lean
Reduce cost, deliver efficiencies, without adversely impacting the customer
Identify your delivery chains and determine their impact and effectiveness
Change the behaviours of people at all levels in your delivery chains, to focus on delivery and improve it
Understand the drivers, incentives, levers and communications needed to change behaviour
Improve your IT Governance and management of data and information
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