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WCL have initially set out to map the delivery chain of the programme from central government all the way to service users. This will identify the parts of the delivery chain that have the biggest impact on service delivery and need the most support as well as allowing Government to optimise its delivery strategy by identifying how best to lever change.
This will provide opportunity to target support and challenge through knowledge of key processes, identification of key stakeholders and engagement of the people involved. It will also allow for recommendations for the improvement of the processes behind service delivery itself. Addressing workforce strategy is also a key part of this process.
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