The Challenge

WCL worked with Ralph Tabberer, Director of the DCSF's Schools Directorate, and the School Performance Unit to develop a unique IT-enabled operations space and outcome based performance management framework called 'The Bridge. The Bridge is now a highly acclaimed innovation space providing an invaluable resource for Department colleagues and delivery partners to collabprate in the development of key policy initiatives, while providing the directorate's management team with performance monitoring data and allowing individual policy teams access to a creative and innovative problem solving environment.

The Solution

WCL worked with Ralph Tabberer, Director of the DCSF's Schools Directorate, and the School Performance Unit to develop a unique IT-enabled operations space and outcome based performance management framework called 'The Bridge. The Bridge is now a highly acclaimed innovation space providing an invaluable resource for Department colleagues and delivery partners to collabprate in the development of key policy initiatives, while providing the directorate's management team with performance monitoring data and allowing individual policy teams access to a creative and innovative problem solving environment.

The Results

The Bridge is now a corporate resource, used across the whole Department and beyond. It has sharpened the department's focus on performance and delivery. It has caused a noise across Whitehall and wider. Departments including the Department of Communities and Local Government, the Home Office and the Cabinet Office have visited the site, and a number of Local Authorities also showing interest in setting up similar operational facilities to The Bridge. After visiting The Bridge, a Cabinet Office colleague said "It's the best use of knowledge and information I've seen across Whitehall". For the work they have done on The Bridge, the School Performance Unit won the Strategic Use and Analysis of Data award at the 2007 Civil Service Awards.

“The WCL people are excellent and are some of the best people I’ve worked with. From high level engagement to the detailed stuff these guys are fantastic”