Why it matters   Personalisation is the term used to describe the move in public services to an increasingly consumer centric service model.  This policy change will have a huge impact on service delivery models and will shift the power from statutory buyers to personal consumers.    Customers will decide who and what services they want, how much they are prepared to pay for them, and how they want them delivered. Current policies in the personalisation of education and social care services are at the forefront of this new delivery model.  Commissioners are introducing personal budgets to enable choice and control for customers.

How WCL can help

We can help you design the key components to make the change happen.  We can help at a policy, procedural and practical level.  We can advise on developing a local vision, understanding the impact on people and culture, modeling the financial implications and analysis of supplier markets.