The Department of Communities and Local Government (CLG) was seeking to transform the way that it works as an organisation, which involves changing its image, culture and the way that it does business. It is seeking to be more customer focused, to be “good to do business with”, to lead its agenda and to improve the skills mix of its staff in terms of PSG competencies.

 

 

Working alongside the Director General of Transformation, WCL have implemented a portfolio trajectory approach to managing change. This ensures that the client is aware of what is leading to change, what is having an effect and when.

  

This means that not only can the client measure “are we doing things right” (meeting milestones, delivering projects etc.) but also “are we doing the right things?” Given the particular challenges of implementing change in the public sector, this approach is valuable in ensuring that change actually happens, rather than simply the change programme.

  

WCL have helped to plan and organise this change within CLG, but we firmly believe that leadership must come from within an organisation that wishes to change. We have provided coaching and expertise to the client to ensure that they have the vision and confidence to deliver the organisation that they want.

 

 

The transformation programme in CLG, which commenced in October, is still in its infancy, however there are already encouraging results. CLG are using a WCL survey to baseline awareness of the change programme (with an impressive 98% of senior civil servants aware).

 

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