Latest WCL headlines....

03 Sept 08 - Expert in behavioural change joins WCL

Cindy Bush, change management expert, has recently been appointed as a managing consultant to WCL. Originally from Canada, Cindy has been helping make change happen here in the UK with public and private sector clients. She has a wealth of experience and expertise in making change happen through people - defining and driving results through behaviours.

Cindy comes with world-class consulting pedigree and has numerous professional contributions in the area of change. She is also co-author of the leading Financial Times series ‘Project Managing Change’, to be published by FT Prentice Hall, in December 2008. 

To find out more click here

12 Aug 08 - CRM: Out of this world?

WCL Director Professor Merlin Stone publishes article with Beth Rogers on CRM and how far a customer management system can go to creating a customer experience that's out of this world.....Read the article here

26 Jun 08 - WCL Launch New High Performance Service

'Impact' is designed to create successful work environments by promoting 'accountability for better results' within the workplace. Click here to find out more.

17 Apr 08 - WCL No. 3 in Hot 100
WCL have come 3rd in the Hot 100 Business Ranking List is composed by Real Business magazine in association with Lloyds TSB Development Capital... more...

Next Event....

Customer and Citizen Management Group July 9th 2008

This event will be held at the City Inn, 30 John Islip Street, London, SW1P 4DD at 5:30 for 6pm on Wednesday

July 9th at 5:30pm for 6, close 7:30 followed by refreshments.

For location map, see http://www.cityinn.com/london/location_transport/locationmap.htm.

This event marks the relaunch and renaming of Professor Merlin Stone's Customer Management Group following

involvement in a legal project as an expert witness. The first session of the relaunch of this group and will include a talk by Merlin on Customer and Citizen

Management. I’ll be using WCL’s research into stakeholder management and citizen management to compare stakeholder and citizen management in the public sector with private sector customer management (whether business to business or business to consumer, whether direct or

intermediated).

Register for this event here and to be kept informed of our latest events

Latest WCL Insight...

Are you overegging your teams' performance?
Research certainly suggests that if you are a senior executive then the likelihood is ‘Yes'. It would seem that clarity around achievement and failure becomes blurred the further up the executive ladder you climb. Read more here...