03 Sept 08 - Expert in behavioural change joins WCL

Cindy Bush, change management expert, has recently been appointed as a managing consultant to WCL. Originally from Canada, Cindy has been helping make change happen here in the UK with public and private sector clients. She has a wealth of experience and expertise in making change happen through people - defining and driving results through behaviours.

Cindy comes with world-class consulting pedigree and has numerous professional contributions in the area of change. She is also co-author of the leading Financial Times series ‘Project Managing Change’, to be published by FT Prentice Hall, in December 2008. 

To find out more click here

12 Aug 08 - CRM: Out of this world?

WCL Director Professor Merlin Stone publishes article with Beth Rogers on CRM and how far a customer management system can go to creating a customer experience that's out of this world.....Read the article here

17 Apr 08 - WCL No. 3 in Hot 100

"We are delighted to have come 3rd in the Hot 100 Companies ranking" says Managing Director Kieron White. The Hot 100 Business Ranking List is composed by Real Business magazine in association with Lloyds TSB Development Capital. WCL had an impressive 201% compound annual growth figure over a 4 year period and was the only Management Consultancy company in the Top 100. For more info on the Top 100 poll see here

WCL focuses predominantly on the Public Sector, and have structured its business around the four key challenges for delivering public services: Programme and Project Management; Organisational Performance; Delivery Chain Management; and Customer/Citizen Engagement. While these offerings address client needs, it is the engaging and enthusiastic style and approach of WCL consultants that make the company successful. Client satisfaction across both the Public and Private sector exceeds 90%.

6 Nov 07 - The awarding winning Bridge

The DCSF's School Performance Unit (SPU) has won the Strategic Use of Analysis award at this year's Civil Service Award, for the work they have done on the 'Bridge'.

The Bridge is an innovative space in the London offices of DCSF that is designed to foster collaborative working and more informed decision making.
WCL are proud to have worked with the DCSF in designing and building the Bridge, and delighted that SPU have been recognised for their work.

For more information, contact Kevin Yong or download our Insight Paper on The Bridge here.

Dec 07 - DCSF PSA Guidance

WCL worked with the DCSF to develop a Guide to PSA Governance which has been published by DCSF, in partnership with WCL. It sets out how the Department will ensure success in achieving and delivering its PSA targets. Download the latest version of this document here

12 Oct 07 - WCL work featured in TES

The Times Educational Supplement published on 12 October included an article about the 'Bridge', an operations room that WCL helped create and deliver for the Schools Directorate, DCSF.

Click here to read it (pdf).

The Bridge has been visited by, amongst others, Tony Blair, while the team that manages it has been nominated for a civil service award.

25 May 07 - WCL in print again

In this article, WCL managing consultant Andrew Hargreaves discusses some key ways local authorities could speed up the implementation of the Every Child Matters Agenda.
Click here to read the article.