WCL has an active presence in the private sector, and our people have extensive experience across many industries and countries. This includes developing and sustaining higher performance, driving improvements in business partnering, improving marketing and customer experience, and programme managing complex transformations.

Sectors currently and recently worked in:

• Direct insurance
• Technology
• Automotive
• Retail banking
• Home shopping
• Media

How we can help

We work closely with you to build up internal expertise and competence. Do you need to refocus your team, relocate, merge, upsize or downsize? We offer:

Customer management, sales and marketing

• Researching and developing customer-centred marketing and customer relationship management strategy
• Optimising your channels – online, call centre, branches, intermediaries, etc.
• Engaging, managing, involving and training people around customers
• Targeted customer data and knowledge management

Organisational performance

• Helping you achieve your business objectives with minimal disruption and to maximum long-term effect

Programme and project management

• Supplying experienced programme and project managers
• Aligning with your preferred PPM methodology (e.g. PRINCE2 or MSP), or developing bespoke tools, templates and methodologies with you

Recruitment services for IT, marketing, sales and service

• We provide contractors when you need to complete a project with a tight deadline, or recruits when you want to build the strengths of your team more permanently