Medium Sized Financial Services Organisation

The Challenge

The client is a medium sized financial services organisation.  Faced with an increasingly competitive market place, an uninspiring product set, and a channel operation which was seriously underperforming the client leadership recognised the need to fundamentally overhaul the business. 

A full business review revealed the need to fundamentally change the operating model, the product set and core elements of the workforce.

The Solution

WCL consultants were engaged to work with the clients as their preferred change partner.  Other high calibre consultancies had also been selected to work through other complexities such as pricing, product set and channel distribution.  As change partner WCL’s role was to maintain the overall direction of the plan and programme with the client team, ensuring target dates were met.  Additionally WCL worked with the client leadership team to review and intervene to improve the culture and operational approach.

This included work with managers, team members, leadership and processes to create a shift in the style of the organisation.  Lastly, WCL consultants played a pivotal role in radically overhauling the approach to performance and performance management, setting new standards and a change in the performance style.

The Results

The client has undertaken a major transformation of services, channels and business operations.  A new operating model is driving down cost and the product range is more competitive and better placed in the market place.  WCL’s work has helped to ensure the client reached launch on time and within budget, and the client is in a better place for improving the approach to delivery and creating a higher performance organisation

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