WCL’s experience in supporting local government and includes people who have worked in almost every type of local authority (county, district, unitary, city, and borough), large and small, urban and rural, often at senior manager and director level.

We create bespoke solutions, for example to address key areas of underperformance of schools and students, often in disadvantaged areas (Essex and Outer London).

How we can help

We will work closely with you to build up internal expertise and competence. 

• Organisational performance 
  • Helping you achieve your business objectives with minimal disruption and to maximum long-term effect

• Partnerships

• Programme and project management

  • Piloting new policy, channels, services and/or operations

  • Supplying experienced programme and project managers

  • Aligning with your preferred PPM methodology (e.g. PRINCE2 or MSP), or developing bespoke tools, templates and methodologies with you

• Customer management, sales and marketing

  • Researching and developing customer-centred marketing and customer relationship management strategy

  • Optimising your channels – online, call centre, branches, intermediaries, etc.

  • Engaging, managing, involving and training people around customers

  • Targeted customer data and knowledge management

  • Measuring performance indicators