Essex County Council

The Challenge

The Chief Executive of Essex County Council wanted to build a strong cohesive unit aligned behind a shared agenda and strategy and to make sure that the organisation delivered on its stated commitments and outcomes.

This was to be supported and managed under a corporate wide governance and performance framework which would allow the Senior Management Board to track and measure progress.

The Solution

Working with the leadership team WCL helped to develop a shared leadership agenda which encompassed service strategies and the over arching strategic objectives of the Council. WCL helped to build the individual solutions, offering advice, facilitation and counsel on driving the best value. WCL also carried out a twenty day assessment of Essex County Council’s capability to deliver customer service and benchmarked that on forty one dimensions against eight hundred other clients using the PS-CMAT tool.

The Results

The support ensured the organisation was on board with the changes and importantly that local managers were engaged with the change and the key role they will play in achieving it. The use of PS-CMAT also left the client with an invaluable benchmark and plan of what they needed to do to develop a customer centered culture

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